How to purchase?
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Step 01
Login
Fill in your information details, agree to the agreement, then submit.
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Step 02
Find The Items
Browse or search on the website to find out desired items and put them into shopping cart.
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Step 03
Submit the Order
Click “Check Out” button or enter shopping cart to place order, then selecting the shipping method ,shipping address and payment method and submit it.
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Step 04
Pay
UTSOURCE accept PayPal, Credit Card, Wire Transfer, and Western Union.
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Step 05
Receipt & Comment
After received, you can make a comment, any problem contact us.
How to buy the parts for inquiry?
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Step 01
Login
Fill in your information details, agree to the agreement, then submit.
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Step 02
Find The Items
Browse or search through to find the desired product and put Inquiry Cart
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Step 03
Send the inquiry
Send the inquiry or go on adding the parts, after adding all parts send the inquiry.
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Step 04
Waiting for quotation
UTSOURCE will reply to you within 12 hours after receiving your inquiry.
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Step 05
Submit the Order
Click place the order in the mail, and then submit order after selecting the shipping method, shipping address and payment method.
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Step 06
Pay
UTSOURCE accept PayPal, Credit Card, Wire Transfer, and Western Union.
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Step 07
Receipt & Comment
After received, you can make a comment, any problem contact us.
What is a coupon?
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The coupon is an initiative brought to you by UTSOURCE, for buyers to enjoy greater cost savings through the use of coupons.
UTSOURCE currently has 2 types of coupons in our store:product discount coupon and shipping coupon.
The product discount coupon is applied to the total price of the order, but not on the shipping fees.
The shipping coupon can be used directly to offset the shipping fees incurred on your order.
How do I receive coupons?
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After becoming our PLUS member, we will gift you with a discount coupon welcome package. View more about PLUS
How to use coupons?
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1.Using a product discount coupon.
Simply select the product discount coupon you would like to use during checkout when placing an order.
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2.Using a shipping coupon.
Simply select the shipping coupon you would like to use during checkout when placing an order.
Note: Product discount coupon and shipping coupon can be used simultaneously in the same order. However, only one of each can be used for each order.
How to redeem coupons?
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Step 01
Go to the "Account Center: My Coupons" page, then enter the code specified on the coupon, and click on the "Redeem" button finally.
How to redeem promotion code?
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Step 01
Log in, go to the “Account Center” “My Coupons” page, then enter the promotion code specified on document, and click on the "Exchange" button, you will get one coupon.
Or
While paying, find “Commodity coupon”, click on “Exchange”, enter the promotion code specified on document, click “Commodity coupon”, there will be one more coupon for choosing.
Step 02
When you pay orders, you could choose redeemed coupon and get discount.
Step 03
Valid period of promotion code: 90 days since the date of order
How can we buy the parts without listed on the website?
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Step 01
Login
Fill in your information details, agree to the agreement, then submit.
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Step 02
Inquiry
Fill in any manner quotation inquiry page and send.
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Step 03
Waiting for quotation
UTSOURCE will reply to you within 12 hours after receiving your inquiry.
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Step 04
Place the order
Click place the order in the mail.
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Step 05
Submit the Order
Submit order after selecting the shipping method, shipping address and payment method.
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Step 06
Pay
UTSOURCE accept PayPal, Credit Card, Wire Transfer, and Western Union.
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Step 07
Receipt & Comment
After received, you can make a comment, any problem contact us.
What is Customized, and how to use?
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Customized is a service that UTSOURCE provide customized goods, you just need to fill in the mail with the specifications customized messages, UTSOURCE will reply the price you want to customize the product within 12 hours. If you have no objection to the prices, we will start making after your payment and ship the parts before the delivery time.
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Step 01
Login
Fill in your information details, agree to the agreement, then submit.
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Step 02
Submit form
Select the customized product type in customized page,complete the form with the specifications customized messages and submit it to UTSOURCE
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Step 03
Waiting for quotation
UTSOURCE will reply to you within 12 hours after receiving your inquiry.
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Step 04
Place the order
Click place the order in the mail.
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Step 05
Submit the Order
Submit order after selecting the shipping method, shipping address and payment method.
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Step 06
Pay
UTSOURCE accept PayPal, Credit Card, Wire Transfer, and Western Union.
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Step 07
Receipt & Comment
After received, you can make a comment, any problem contact us.
How long is the delivery time in UTSOURCE?
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We will ship parts in 3-5 working days after your payment.
Which shipping method does UTSOURCE choose
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UTSOURCE cooperates with the many logistics company (such as DHL, UPS, FEDEX and so on), and you can choose different logistics companies according to your area and preferences.
How to pay
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UTSOURCE accept PayPal, Credit Card, Wire Transfer, and Western Union.
Paypal:
http://www.paypal.com/
Credit Card:
http://www.paypal.com/
Wire Transfer:
Bank Information
Bank Name:
Bank Of China (Hong Kong) Limited
Bank Address:
No.1 Garden Road, Hong Kong
Beneficary Name:
Utsource Holding Company Limited
USD Acccount:
01288392190575
Western Union:
https://www.westernunion.com
Western Union Information
Address:
Huaqiang,Shenzhen,China
Is there an invoice after shopping in UTSOURCE?
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If you need commercial invoice, please make the remarks when submit orders, or update it in”My Orders”>”Order Detail” page after ship out five days. Otherwise Utsource doesn’t provide commercial invoice automatically. If any inconvenience , please understand it.
How about the after-sales service in UTSOURCE?
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If you are not satisfied because of the defective and wrong goods or lost the parcel, please send an email to our customer service : sales@utsource.com, we can offer 90 days （PLUS member 100 days）quality guarantee, please rest assured purchase.
How to become a PLUS member?
For PLUS plan members,what can be done after the plan has expired?
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When a PLUS membership has expired, you can still place a new order, even after the date of expiry. It does not affect the usage of the account at all, and only the benefits of PLUS users are revoked.
What is PLUS membership cancel and refund policy?
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1. Service conditions: if you have purchased PLUS membership, you can request termination and refund at anytime for any reasons.
2.Refund Policy:If you wish to terminate your PLUS membership service and request for a refund, we are only able to process the refund based on the days left remaining on your membership plan. All the shipping coupons included in your PLUS membership welcome gift package will be revoked. For any shipping coupons that have already been used, you will have to reimburse us based on the used coupons' value.
Total Sum of Refund Value = (Days remaining on PLUS membership service / Total number of days for service plan purchased) * Original price of service paid for
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