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We offered limited warranty to ensure hassle-free and seamless transaction
30 Days Exchange and Return
We offer 100% satisfaction guarantee. Most items can be returned within 30 days after receiving the items. Within 30 days of receiving the items, if you are not 100% satisfied with the item, you may return it for replacement or full refund (excluding shipping charges). We will refund the shipping charges when it is our fault that causes you return.
Returns must be accompanied by a order list, if the list is missing, please email to sales@utsource.com
All return items must be in new, resalable condition and the packaging is not damaged. Customized orders can not be returned when they function properly. Customized Orders mean the manufacturing according to client's detailed requirement
Limited Warranty
Different products have different limited warranty. It is varied according to different materials and workmanship, usage rate, the availability of the spare parts. In Utsource, CWDM/DWDM optical fiber splitter series enjoy a ten years limited warranty, Optical module have a five years limited warranty. The cables are consumable, they can enjoy a 30 Days Replacement or Return Policy. The rest items usually enjoy one year limited warranty. Customized orders can not be returned when they function properly.
If any damage appears on product during transportation due to a defect in materials or workmanship within limited warranty of original shipment, the consumers can choose to repair, replace or return the product according to its initial purchasing price. Taking advantage of limited warranty, contact Utsource or return the products to Utsource.
This Limited Warranty is in consistent with all other warranties, expressed and/or implied and to the maximum extent permitted by law, Utsource disclaims all other warranties, expressed and/or implied, including the warranty of merchantability and fitness for any particular purpose. No employee of Utsource has the authority to verbally modify this Limited Warranty
All other products from Utsource also include in the scope of Limited Warranty.