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Order

• Users could add parts to cart and upload BOM when they searching parts, calculate cost in a second, offer you the best bill of materials.
• Some specific products need to reach the minimum order quantity.
• Users could get coupons randomly when they applied plus member. Utsource offers different buying options with different product quality from different seller stores when placing orders.
• Users could add products to“inquiry cart" and submit your inquiry, utsource will send quotation email to you.
• If you need add additional order instructions like Tax Invoice or Remark, please put them on the ordering information page.
• All order information could be checked in your "account center"page
• Please confirm the product description when placing order.
• The order can’t be canceled after shipment, so please email customer service to revise order details before shipment.
• Utsource Mobile browser version and APP could be downloaded to find parts anytime, anywhere if needed.
• Please choose right language and currency to place order if needed.

Payment

• UTSOURCE supports global payments, including mainstream US PAYPAL, credit cards (VISA, MASTERCARD, AMERICAN EXPRESS, JCB), WEST UNION, Moneygram;
• Popular payment in Europe: SofortBanking, Trustpay, Paysafecard;
• Middle East: CashU, Onecard;
• Southeast Asia : MOLPay;
• Russia commonly used: Qiwi, Yandex Money, WebMoney;
• The Dutch payment: iDEAL, Polish Dotpay,
• Brazilian payment: Boleto
• These above payments have a high market share in the local area with better payment experience, simpler payment method.

Shipping

• USPS, FedEx, DHL, and UPS could be selected.
• Express: (FEDEX, UPS, DHL, TNT)Free shipping on first 0.5kg for orders over 200$, Overweight will be charged separately.
• It is available for users to select "Freight Collect"depending on their requirement
• It may cost additional remote fees for delivery if you are in a remote area.
• Shipping price for your order will be calculated automatically in the shopping cart.If you have any questions about shipping costs, you can write to us and we will confirm it manually.
• For in-stock parts, orders normally could be shipped out within 1-2days.
• Delivery date: usually 2 to 5 working days.
• Shipping Tracking Number will be sent by email or you can go to APP or website "account center" to check once your order has been shipped.
• Invoice could be downloaded from "account center" > "my invoice" if needed

Gift Coupon/Plus service

• You could receive US $5 shipping coupon (applicable to new users)
• Offer 30-day PLUS free trial service( The plus service will be stopped automatically after the end of the trial, and no extra charge will be generated. Commodity prices are usually reduced by 10%)
• “Funds account” could be used for your next order purchase If you have money that has been returned to your “Funds account”. (You could check it in “My Account” > “Funds account” )
• Utsource offers professional customer service worldwide in USA, Mexico, Brazil, Italy, France, Germany and many other places.

Returning

Returns are normally accepted when completed within 60 days from the date of the parcel delivered.

Defective ( Please provide a third party quality report of nonconforming products)

Return Freight charges must be prepaid; we will not accept COD shipments.

Warranty

All UTSOURCE purchases have a 60 days money back return policy, plus a 90 days UTSOURCE warranty against any manufacturing defects.This warranty shall not apply to any item where defects have been caused by improper customer assembly, failure by customer to follow instructions, product modification, negligent or improper operation.